Referral information for Agencies
Submitting a Referral for a Client
Please read all 4 steps below, and include all necessary information in your email. If you are a social service agency, government agency or clergy, please email us at 
with all necessary info after reviewing all required fields.
1. Include the following information in your email (please note clients are allowed one visit (ever) to HGRM and should have transportation & access to a truck prior to scheduling the appointment. Please do not send any attachments.)
hint: copy & paste this section into your email
Agency Name (new agencies please provide agency address/contact info): Agency Program if part of main agency: Contact Person (name, work title, phone #'s, email etc): Client's Full Name: Client's Address (# street, apt, city/town): Client's Telephone #: #Adults:_____#Children (0-17yrs):_____living in the home Items Needed (major household items):
Proposed specific dates for client appointment (need 2 dates) -(please refer to our distribution hours chart below):
**Please note we are a furniture bank with mostly used items and limited inventory. Only 1 visit (ever) is allowed so client must come prepared to take everything needed. |
2. Note Distribution Hours for your requested dates and times:
Distribution Hours for Clients |
|
| Monday, Wednesday, Friday | 9:00 AM - 11:00 AM |
| Tuesday, Thursday, Saturday | 1:00 PM - 3:00 PM |
| 2nd, 3rd or 4th Sundays | 1:00 PM - 3:00 PM |
Once we receive this information we will confirm the appointment with you via email so that you may then notify the client.
3. MAKE SURE YOUR CLIENT BRINGS THE FOLLOWING on the day they will be coming to the warehouse:
| A COPY OF OUR CHECKLIST | Click to download our Checklist in 4 languages. |
DIRECTIONS TO HGRM and Truck Rental Options |
Click for directions to HGRM in: Listing of Truck Rental Options |
| INFORMATION FOR CLIENTS | Some things to keep in mind. This includes important points to be stressed with the client, such as coming at the appointed time and having a suitable vehicle to take the amount of household items they need. |
4. Clients are expected to keep their appointments
Cancellations and No Shows will prevent other families from getting the items they need! If your client needs to cancel or reschedule an appointment, the client needs to notify you. You can then contact HGRM with this information. Please note that if a client needs to reschedule due to unforseen circumstances, we are no longer able to reschedule more than once. .
Please note:
If your agency does not have e-mail then the referral should be called in to the HGRM phone message system at 978-635-1710 ext 3. You will receive a call back to set up an appointment within a day or two.